Privacy policy

Last updated: 7 October 2026

How easybooksupport.com handles information when you browse this website or contact the EasyBook team.

Scope and contact

This policy covers the EasyBook information website at easybooksupport.com and support or business enquiries sent to the contact address below. EasyBook is the name used by the team operating this website. For privacy questions, contact easybook.support.mk@gmail.com. This website introduces the booking service; this policy does not describe all processing in a mobile app or by an independent service business.

Information you provide

If you email us, we receive your email address, the name shown by your email account, your message and any attachments or business details you choose to include. We use these to respond, help with your enquiry and follow up on requests to list a business. Please do not email passwords, payment-card details, identity documents or medical information unless we have explained a specific need and a suitable secure method.

Browsing and search

When your browser requests a page, image or video, the hosting and delivery services process technical information such as your IP address, browser details, requested resource and request time to deliver and protect the website. The current website does not provide account registration, checkout or appointment submission. The service search filters category cards in your browser; its script does not send the entered service or location text to a booking server. It does not request your device’s precise location.

Language storage, cookies and media

The website stores your selected language under the localStorage key easybook-language on your device. This keeps your language choice between visits and has no automatic expiry in the website code. You can remove it by clearing this website’s browser data. The current page code does not install advertising cookies, analytics scripts or tracking pixels. Images and videos are served from this website rather than an embedded social-video player. Hosting or security services may process technical data separately to deliver the site and prevent abuse.

Why information is used

We use enquiry information to communicate with you and, where relevant, take steps you request before providing a service. Website delivery and security support our legitimate interest in running a reliable website. We may also need to process records to meet a legal obligation or establish, exercise or defend legal claims. Where processing requires consent, you may withdraw that consent without affecting earlier lawful processing. Sending a support email does not itself subscribe you to marketing.

Service providers and disclosures

The website is hosted using OpenAI Sites and its delivery infrastructure, including Cloudflare. The published support mailbox uses Google Gmail. These providers process information needed to deliver the site or handle email under their applicable terms and privacy notices. Information may also be disclosed when required by law or necessary to address misuse or legal claims. This website has no feature for selling personal information or sharing browser activity with advertising networks. Following another service’s link or using your email provider is subject to that service’s own privacy practices.

Storage, retention and international processing

Your language choice remains on your device until you change it or clear the site data. Support correspondence is kept for as long as needed to handle the enquiry and related follow-up, and longer where a legal obligation or dispute requires it. Provider logs and backups follow the relevant service’s retention arrangements. Hosting and email providers may process information outside your country; applicable data-transfer requirements must be observed. Contact us for information about the providers and safeguards relevant to your enquiry.

Your choices and rights

You can browse without emailing us and clear your stored language preference at any time. Depending on applicable law, you may request access, correction, deletion, restriction or portability of your personal information, object to certain processing, or withdraw consent. Email easybook.support.mk@gmail.com with your request. We may need proportionate information to verify that the request is yours; do not send an identity document unless asked through an appropriate method. Rights may be subject to legal exceptions. You may also complain to the relevant data-protection authority; links are provided below.

Children and sensitive information

This information website is not designed to collect children’s personal information or medical records. If you believe a child has sent personal information to us, contact us so the matter can be reviewed. For appointments involving health or other sensitive services, use the service provider’s appropriate contact channel and read its privacy information.

Changes and other EasyBook services

We will update this page when the website’s information practices change. The date above identifies the latest version. Account, booking, payment, notification and other mobile-app processing needs a notice that reflects the actual app and its providers. Independent businesses are responsible for explaining how they handle personal information in delivering their own services.